Ticketing & Box Office

Our friendly Box Office team is here to help you book tickets and to assist with any event queries you might have. You can currently book online. Tickets for many events are free with our pay what you can model and others start from as little as £5.

Booking tickets

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Pre-booking

Please ensure that you pre-book for an event before arriving on site. There is a maximum of 10 tickets bookable per transaction.

Tickets

E-tickets will be sent to you as a single pdf document attached to an email. We would advise you to print tickets before each performance, or alternatively you can scan them directly on your mobile phone when you come to the RCM.

Each ticket is unique and is only valid for one admission and should not be duplicated. You do not have to return your e-ticket if you need a refund or exchange. We will invalidate the e-ticket. By scanning your ticket, the RCM acknowledges the entry of one person with no other entries permitted from the same ticket.

If you have not received your e-tickets, or you are experiencing any technical difficulties, please check your spam inbox. For reference, e-tickets come from the address boxoffice@rcm.ac.uk and this email can be used for further enquiries.

Performances

We are hosting full capacity events in all of our venues, including the RCM Museum.

Face coverings

There is a no longer a legal requirement to wear a face covering, but please feel free to wear a face covering for your protection and the safety of others.

Cleaning

We have regular cleaning in place and hand sanitiser stations situated around our building.

Ticketing information

Concessions

Concessionary rates only apply to selected events. Where available they include recipients of Jobseekers Allowance, Income Support, Pension Credit, ages 16 and under, and full-time students. Appropriate documentation must be shown. Please note discounts cannot be combined.

Wheelchair spaces

If you wish to book one of our dedicated wheelchair spaces in our main venues, you can either book online or book by contacting the Box Office by phone or by email. To book a wheelchair space online, please first make sure your accessibility information is up to date in the Other Preferences section of your RCM online account. Further information relating to accessibility can be found on our Access information page.

Under 35 

Our Under 35 tickets offer discounts on selected performances if you’re 34 or under. Tickets are strictly limited per performance and you may be requested to show proof of age eligibility when you attend your booked event. Offer applies to cheapest price band only.

Pay what you can

Our pay what you can model for certain events allows you to choose a ticket price that works for you, from £2 to £15, with a free option to ensure our events are accessible to all audience members. Any amount you choose to spend goes towards supporting students’ music-making.

Ticket collection

If you cannot open or find your electronic ticket, please contact the Box Office by email on boxoffice@rcm.ac.uk prior to the performance to arrange a ticket replacement.

Admission

Unless otherwise specified, children under the age of three will not be admitted to performances at the Royal College of Music.

To ensure that other audience members are not disturbed, latecomers' admission cannot be guaranteed; although it is offered whenever possible, this service may not be available.

Tickets including a hot drink

Tickets to some of our concerts include a hot drink, which can be consumed in the RCM café before or after the performance. Simply show your ticket to the café staff to claim your hot drink.

Press tickets

All requests for press tickets should be sent to our press office in advance of the performance.

Terms & conditions

Right to refuse admission

The Royal College of Music reserves the right to refuse admission or to request the ticket holder leave the premises.

Changes of programme or event

The RCM reserves the right to make alterations to the advertised programme or event. In the event of a major alteration to your chosen performance we will endeavour to contact you by email or telephone dependent on the contact details we have for you.

Returns, exchanges & refunds

Tickets cannot be exchanged or refunded unless a performance is cancelled. In the event that a performance is sold out and demand suggests that the ticket(s) can be resold, a refund may be available. This service is offered to the original purchaser of the tickets only. Refunds will be made to the card you originally paid with. If your card has expired, the Box Office will contact you to complete a refund to a different card. Please note that it can take up to three to five working days for the money to be paid back to your bank account.

If you (or a member of your household or party) have experienced symptoms of coronavirus (symptoms of illness such as a cough, sore throat, or fever) or test positive for the virus and are due to attend the RCM soon, we ask you to stay at home. Please inform the Box Office and where possible you will be entitled to an exchange or credit, or a refund.

Credits are valid for 12 months from the date of issue and can be used against the Royal College of Music events only.

RCM public recording policy

The Royal College of Music or permitted third parties may carry out filming and sound recording in or about the RCM. Recordings may be used for selected purposes including teaching, research and promotional use. By attending an event you consent to filming, photography and sound recording which may include you as a member of the audience, and its use for any purposes in private and commercial distribution without payment or copyright. Wherever possible, tickets and signage in the building will state whether events will be filmed.

Maintaining your privacy

We are committed to protecting you privacy. Please read our privacy statement below for further details. If you have any further questions or comments please contact the Box Office.

Privacy statement for Box Office and visitors to the RCM