Back to top      

Ticketing & Box Office

Tickets from the RCM Box Office
Our friendly Box Office team is here to help you book tickets and to assist with any event queries you might have. You can book in person, over the phone or online.  Tickets for many events are free and others start from as little as £5.

Box Office opening hours

Monday–Friday: 10am–4pm
Saturday–Sunday: Closed

In addition, the Box Office will open for up to one hour before events for in-person sales and ticket collection only. New bookings will not be taken during this time.

Booking tickets

In person

You can book your tickets in person by visiting our Box Office during opening hours.

We can print your tickets for you at the time of purchase, hold them for collection on the day of performance, send electronic tickets to you by email or have printed tickets sent by post (this will incur an additional postage charge).

Emailed tickets can be shown to event stewards on your mobile phone or other device. They do not have to be printed out, although you may do so if you wish.

By telephone

You can book tickets over the phone during opening hours by contacting +44 (0)20 7591 4314.

We can hold your tickets at Box Office for later collection, send electronic tickets to you by email, or have printed tickets sent by post.

Emailed tickets can be shown to event stewards on your mobile phone or other device. They do not have to be printed out, although you may do so if you wish.

Please note that bookings by telephone are subject to a booking fee.

Online

All of our events are also available to book online, allowing you to purchase tickets when the Box Office is closed.

View events & buy tickets online

We can hold your tickets at Box Office for later collection, send electronic tickets to you by email, or have printed tickets sent by post.

Emailed tickets can be shown to event stewards on your mobile phone or other device. They do not have to be printed out, although you may do so if you wish.

Please note that bookings by telephone are subject to a booking fee.

Unfortunately, Safari is not optimised for use with our booking system. If you experience any difficulties with your booking while using Safari, please change to a different browser (eg Chrome or Firefox) and try again.

Booking fee

There is a £1.95 booking fee per transaction for online and telephone bookings. This fee covers administration and handling costs, allowing ticket income to support training and performance opportunities for our students. The fee also includes first class postage where relevant.

There is no booking fee when buying tickets in person at the Box Office.

Ticketing information

Concessions

Concessionary rates only apply to selected events. Where available they include recipients of Jobseekers Allowance, Income Support, Pension Credit, ages 16 and under, and full-time students. Appropriate documentation must be shown. Please note discounts cannot be combined.

Group rates

Group bookings of 10 or more receive a 10% discount where applicable. Maximum group booking size is 33. School parties must be chaperoned at all times by school staff.

Wheelchair spaces

If you wish to book one of our dedicated wheelchair spaces in our main venues, please contact the Box Office by phone or in person. Unfortunately we are unable to offer wheelchair spaces for sale online. 

Ticket collection

We offer a choice of delivery options including post, collect or email of an electronic ticket. Tickets can be collected from the Box Office in person up to one hour before the event or at any time before the performance during regular opening hours. They should be collected by the card holder and the card used to make the booking must be produced.

Emailed tickets can be shown to event stewards on your mobile phone or other device. They do not have to be printed out, although you may do so if you wish.

Postage

If you have booked over the phone or online, the cost of postage is included in the booking fee.

Posted tickets and are usually sent out within three working days of sale. Tickets for events ordered within five days of a performance or any non-UK addresses will be held at the Box Office for collection.

Admission

Unless otherwise specified, children under the age of three will not be admitted to performances at the Royal College of Music.

To ensure that other audience members are not disturbed, latecomers' admission cannot be guaranteed; although it is offered whenever possible, this service may not be available.

We ask for everyone's co-operation in helping to keep our building secure. Please note that all visitors to the RCM may be required to sign in on entry and bag checks may be in operation.

Replacement tickets

Should duplicates tickets be needed, please contact the Box Office. Duplicate tickets cannot be sent out in advance and must be collected in person up to one hour before a performance.

Press tickets

All requests for press tickets should be sent to our press office.

Press office

All press and media enquiries

press@rcm.ac.uk

Terms & conditions

Right to refuse admission

The Royal College of Music reserves the right to refuse admission or to request the ticket holder leave the premises.

Changes of programme or event

We will endeavour to contact you if there is a major change to your chosen performance by email or telephone dependent on the contact details we have for you.

Returns, exchanges & refunds

Tickets cannot be exchanged or refunded unless a performance is cancelled. In the event that a performance is sold out and demand suggests that the ticket(s) can be resold a refund may be available. This service is offered to the original purchaser of the tickets only.

Food & drink in RCM venues

We regret that, with the exception of bottled water, food and drink may not be taken into the performance spaces at the RCM unless otherwise stated.

Mobile phones & other electronic devices

Mobile phones and other electronic devices must be switched off during performances.

In accordance with our recording policy, it is not permitted to carry out any filming, sound recording or flash photography at RCM events.

RCM public recording policy

The Royal College of Music or permitted third parties may carry out filming and sound recording in or about the RCM. Recordings may be used for selected purposes including teaching, research and promotional use. By attending an event you consent to filming, photography and sound recording which may include you as a member of the audience, and its use for any purposes in private and commercial distribution without payment or copyright. Wherever possible, tickets and signage in the building will state whether events will be filmed.

Maintaining your privacy

We are committed to protecting you privacy. Please read our privacy statement below for further details. If you have any further questions or comments please contact the Box Office.

RCM Box Office

Event enquiries and ticketing (we do not accept ticket bookings by email)

+44 (0)20 7591 4314

boxoffice@rcm.ac.uk