Founded in 1882, the Royal College of Music is a world-leading music conservatoire with a prestigious history and contemporary outlook. It’s an exciting time to be joining the College - our excellence was recognised in the 2024 QS World University Rankings by Subject when we were ranked the global No.1 institution for both Music and Performing arts for three successive years, while Music is a new subject introduced to the ranking this year.

The RCM is seeking to engage a Head of Projects, Facilities & Operations, to join the diverse Estates & Facilities team at the College. The post-holder will report to the Director of Estates and will work with and advise the Director of Estates on the development, implementation and management of the College’s Estates and FM functions, policies and procedures.

The Head of Projects, Facilities & Operations is responsible for managing all aspects of the Colleges’ Buildings operations, consisting of the Prince Consort Road Campus, and RCM Jay Mews working with the Estates Management team, to achieve this. They will manage procurement, delivery, mobilisation and operational readiness of all new building projects and facilities operations.

The role-holder will also take a leading role in constantly seeking to improve the Building Operations to enhance the user experience in collaboration with other estates management colleagues, by identifying improvements in service delivery, enhancements to customer experience and continuous improvement of the Facilities Operations.

Candidates will need to demonstrate:

• Extensive experience in project management including successful delivery of construction projects
• Clear knowledge and proven background in facilities management, ideally in an HEI environment
• Ability to deputise for the Director of Estates, at senior meetings and presenting reports and presentations
• Background in visitor engagement providing costumer service such as box office, front of house services
• Experience in security provision for daily operations and VIP events, including liaison with the Metropolitan Police
• A positive and proactive attitude, and quick to respond to requests, including from Senior Management
• The ability to lead a busy, hardworking team who provide on-site duty management, 7 days per week
• The ability to take responsibility for key, strategic decisions and where necessary, take emergency action
• The confidence to problem-solve and streamline operational activity, working with fellow heads of departments.  

Applicant Information Pack

How to apply

For full details of this position please download the Applicant Information Pack above.

To apply, please complete the following forms, which can be downloaded from further down this page:

1. Application Form
2. Equal Opportunities Form

Completed forms should be returned by email to Human Resources at recruitment@rcm.ac.uk or by post to Human Resources, Royal College of Music, Prince Consort Road, London SW7 2BS. Please ensure that you include the Job Reference Number when submitting your application.

If you are applying by email, please state clearly in the subject line the title of the post for which you are applying.

If you need to receive this documentation in an alternative format please contact recruitment@rcm.ac.uk to discuss your requirements.

CVs without an application form will not be accepted. All applicants will be required to provide evidence of their eligibility to work in the UK.

The Royal College of Music is an Equal Opportunities Employer.

Get in touch

For more information please contact Recruitment