Founded in 1882, The Royal College of Music (RCM) is a world leading music conservatoire with a prestigious history and contemporary outlook. Our excellence was recognised as we were ranked the global top institution for performing arts in the 2022 QS World University Rankings by Subject.
The RCM is seeking to engage a Customer Service Assistant to join the diverse Estates & Facilities team at the College. The post-holder will operate the busy RCM Reception and Box Office and support the smooth running of the College by providing a professional service to greet and welcome all staff, students and visitors. You will assist with enquiries in person, over the phone and by email; operate the switchboards, screening and directing calls to the appropriate person or department; take responsibility for specific administrative tasks, including post, taxis and couriers; and assist in maintaining a safe and secure environment in the reception and front of house areas.
Candidates will need to demonstrate:
• Experience in customer service, front of house or a similar customer facing role
• Professional approach to customer service
• A positive and proactive attitude, quick to respond to requests
• The ability to work as part of a busy team
• The ability to make considered decisions, and where necessary take emergency action
• Ability to deal with complaints and issues in an efficient and effective way.
How to apply
For full details of this position please download the Applicant Information Pack above.
To apply, please complete the following forms, which can be downloaded from further down this page:
- Application Form
- Equal Opportunities Form
Completed forms should be returned by email to Human Resources at recruitment@rcm.ac.uk or by post to Human Resources, Royal College of Music, Prince Consort Road, London SW7 2BS. Please ensure that you include the Job Reference Number when submitting your application.
If you are applying by email, please state clearly in the subject line the title of the post for which you are applying.
If you need to receive this documentation in an alternative format please contact recruitment@rcm.ac.uk to discuss your requirements.
CVs without an application form will not be accepted. All applicants will be required to provide evidence of their eligibility to work in the UK.
The Royal College of Music is an Equal Opportunities Employer.
Get in touch
For more information, please contact Recruitment
