Digital Support Co-ordinator
Closing date: 9am Monday 23 April 2018
Interview date: Tuesday 1 May 2018
Salary: £22,511 - £24,785 per annum
Job ref no: 304-18
This post is offered on a permanent, full-time, basis and is available from May 2018.
Founded in 1882, the Royal College of Music (RCM) is a world-leading music conservatoire with a prestigious history and contemporary outlook. The RCM was named top institution for performing arts in the UK and Europe and second in the world in the 2018 QS World University Rankings.
We are seeking a Digital Support Co-ordinator to join the RCM Digital department, which provides IT and audio-visual services to all members of the RCM as well as closely supporting numerous teaching, learning, performance and research activities. This makes it a lively and friendly environment where interpersonal relationships play a crucial role in making everything happen.
The postholder will be:
- Acting as the first point of contact for students, staff and professors, external users and visitors to the digital department, dealing with face to face, telephone and email enquiries.
- Working closely with members of the IT team to open, log, escalate and close IT support calls through the Helpdesk system
- Making studio bookings for routine recording, filming and editing sessions
- Dealing with loans of audio-visual equipment for students and staff
The successful candidate will have good working knowledge of a wide range of technologies including Microsoft Office software, PC and Mac hardware, mobile devices and apps. You will be highly organised, with strong prioritisation and customer service skills and have an enthusiasm for helping people solve technical problems. Demonstrable understanding and appreciation of music (including classical music), music technology and the needs of musicians is essential.
Please complete our 1) Application Form and 2) Equal Opportunities Form (available to download further down this page) and submit in PDF or Word format before the closing deadline for the post.
Please ensure that you include the Job Reference Number when submitting your application.
CVs without an application form will not be accepted.
For full details of this position please read the Job Description and Further Particulars documents:
Completed forms should be returned by post or email to Isabella Enstrom, HR Assistant:
Royal College of Music, Prince Consort Road, London SW7 2BS
020 7591 4784
If you are applying by email, please state clearly in the subject line the title of the post for which you are applying.
The Royal College of Music is an Equal Opportunities Employer.
If you need to receive this documentation in a different format due to a disability, please contact Isabella Enstrom to discuss your requirements.
All applicants must be permitted to work in the UK and hold a relevant work permit where necessary.