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Service Desk Engineer

Closing date: 12pm Thursday 14 December 2017

Interview date: w/c 1 January 2018

Salary: £25,396 - £28,102 per annum

Job ref no: 316-17

This post is offered in a fixed-term (9 months) full-time basis

Founded in 1882, the Royal College of Music (RCM) is a world-leading music conservatoire with a prestigious history and contemporary outlook. Our 800 undergraduate and postgraduate students come from over 60 countries and are taught in a dynamic environment, leaving the RCM to become the outstanding performers, conductors and composers of the future. The RCM was named top institution for performing arts in the UK and Europe and second in the world in the 2017 QS World University Rankings.

We are seeking to appoint a Service Desk Engineer to join the busy IT service desk team within the newly-formed RCM Digital department, which supports over 1700 users based in South Kensington. The postholder will report to the Technology Manager and act as one of the main point of contacts for calls coming into the service desk and provide response and 1st/2nd line support to the RCM’s IT users. This includes receiving, documenting, troubleshooting and actively resolving service desk issues and requests from end users via telephone call, e-mail or at desk-side.

We are seeking candidates with the following skills and attributes:

  • Intermediate knowledge of MS Office 365, Outlook and Windows 7/10 maintenance, administration and troubleshooting

  • Intermediate experience of Hardware equipment; Active Directory & Server administration; SCCM; Telephone VOIP Support (Mitel)

  • PowerShell / Scripting skills
  • Excellent inter-personal and customer service skills, ideally in a similar internal support environment, with an approachable attitude and a genuine interest in IT
  • Effective problem solving and prioritisation skills with a keen attention to detail

An excellent opportunity to make a real difference in a world-class institution and to work with some of the most talented young people in the country; the successful candidate will work closely with other members of the IT team to provide an effective user support service to College staff and students. The postholder will also have a great degree of independence in their work, with a supportive management structure.

To apply:

Please complete our Application form and Equal Opportunities Monitoring form (available to download further down this page) and submit in Word or PDF format before the closing deadline. 

Please ensure that you include the Job Reference Number (316-17) when submitting your application. CVs without an application form will not be accepted.

For further details of this position please see the Job Description and Further Particulars documents:

Job Description

Further Particulars


Application Form

Equal Opportunities Form

Completed forms should be returned by post or email to Isabella Enstrom, HR Assistant:

Royal College of Music, Prince Consort Road, London SW7 2BS


020 7591 4784

If you are applying by email, please state clearly in the subject line the title of the post for which you are applying.

The Royal College of Music is an Equal Opportunities Employer.

If you need to receive this documentation in a different format due to a disability, please contact Isabella Enstrom to discuss your requirements.

All applicants must be permitted to work in the UK and hold a relevant work permit where necessary.


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Royal College of Music, Prince Consort Road, London SW7 2BS. Tel: +44(0)20 7591 4300 Royal College of Music, Prince Consort Road, London SW7 2BS.
Tel: +44(0)20 7591 4300
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